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UCCSC Presentation Abstracts
| Not Your Mother's Classroom - Changing our Learning Spaces |
Meeting Faculty Halfway: Hybrid Learning in Sakai
Steve Faith, UCD
Leslie Madsen-Brooks, UCD
|
In adopting a new learning management system, it’s easy to get caught up in all the new tools—and the attendant complexities of teaching faculty to use those tools. When we made our conversations with faculty as much about pedagogy as technology, we found instructors more eager to adopt the Sakai LMS. We will present real-world examples and offer practical suggestions on increasing faculty buy-in and extending student learning through Sakai. |
A Cooperative Video Clip Archive for Film and Digital Media
Brian Moffet, UCSC |
A look at a cooperative clip archive for Film and Digital Media department. Currently, in order to demonstrate or show particular points, faculty are responsible for finding, copying and showing their own clips in classes, usually brought in on VHS tapes. With feedback from several faculty members, Brian Moffet created a cooperative clip archive that combines a standard database with "shopping cart" capability. A faculty member is able to upload clips in any format and have the computer convert them, and then choose which clips to use for a particular class or section. Once these clips are uploaded, other faculty can choose to use the clips for demonstration purposes in classes, seminars, or other presentations. |
Automating Podcasts and Creating an Automated System for Streaming and Podcasting
Sheryl Martin-Schultz, UCSC |
Presents a system that features automatic capture of audio, video and/or data. First part details the capture and transfer of podcast materials. Second part details capture of audio, video and data on one encoder for the purpose of streaming and podcasting. Includes a look at how both set ups utilize AppleScript, MySQL and PHP. |
Electronic Exam Return: save time, space, and money
David Pritkin, UCI
Linh
Nguyen, UCI |
Returning exams can be a burdensome task to faculty involving
distribution, collection and storage of graded work. This session
demonstrates how barcode-assisted imaging technology is used
to automate indexing and distribution of exams to electronic student
DropBoxes. UC Irvine's new "RapidReturn" service reduces costs,
improves turn-around time, and simplifies resolution of grading challenges. http://eee.uci.edu/rapidreturn/ |
Systemwide IT Directions: Teaching, Learning & Student Experience
Paula Murphy, UCOP
CANCELED |
After an 18-month systemwide planning process, the UC Information
Technology Guidance Committee (ITGC) has produced a set of
recommendations to guide investments in IT and the academic
information environment. People involved in the planning process will
describe the recommendations being made for Teaching, Learning & the Student Experience and lead a discussion about what this all means
for IT at UC. |
The UC Wayback Machine, 25 years of technology at UC
Robin Ove, UCSC
Henry Burnett |
A roller coaster ride on the UC way back machine remembering instructional technology milestones and methods.
Participants will be encouraged to contribute artifacts from their campus archives of technologies used and tossed as we have evolved to current state of support and standards. What can we learn from the past, what themes have remained despite advances in hardware and software.
Join us on a virtual walk down memory lane as we celebrate 25 years of service to the academy! |
| Supporting Research in the 21st Century |
Online Reference Options
Kenneth Firestein, UCB |
The UCD library and other UC libraries have offered for sometime access to professional librarian assistance in real time over the web. Recently that service has expanded and I would like to present about the current software in use and possible additions and alternatives to that software (such as the use of free IM's and Breeze). With so many resources available online there is a need to help people who choose to not come into our buildings with their research needs. We have several years of experience to report on and ideas for the future, too. |
Open Meeting of the UC Research Computing Group
Harry Mangalam, UCI |
A meeting of those members of the UCRCG
present at the CSC meeting as well as those CSC attendees who have
interest or responsibilities in the area of supporting research
computing. The UCRCG would like to hear from such people on topics
such as:
1. Sharing research computing resources
a. Which funding models are in play, and how well do they work?
b. How do stakeholders develop policies and procedures for
sharing resources?
c. How can the UCGrid be used to enable resource sharing?
2. Technology
a. Storage and backup strategies - what are campuses using,
and how well are things working?
b. What are best practices for cluster management?
3. Future Research Computing - What's coming down the fiber
and how fast?
as well on topics which are of concern to them that aren't mentioned
above. |
Shipboard Technical Support: enabling science on the high seas
Jon Meyer, UCSD |
STS will describe the computing services required by science parties
using SIO ships at sea and how those needs are met by STS. Also to be
described is the history and growth pattern of those services. And
the future of those services as ocean and earth science needs continue
to grow. Special attention will be given to the benefits and shortcomings of supporting an (almost) always-on campus network connection over a low-bandwidth satellite link. |
Systemwide IT Directions: Research Computing
David Walker, UCOP |
After an 18-month systemwide planning process, the UC Information
Technology Guidance Committee (ITGC) will produce a set of
recommendations to guide investments in IT and the academic
information environment. People involved in the planning process will
describe the recommendations being made for Research Computing and
lead a discussion about what this all means for IT at UC. |
UC Digital Preservation Services: The Digital Preservation
Repository and the Web Archiving Service
Tracy Seneca, UCOP
Kirsten Neilsen, UCOP
|
The California Digital Library has a strong and dedicated interest in
digital preservation. In partnership with the ten UC libraries, the
California Digital Library established the Digital Preservation Program
in 2002. The primary goal of the Digital Preservation Program is to
ensure the long-term preservation of materials that are core to the research, teaching, and learning mission of the University of
California. To meet this goal the Program is engaged in a variety of operational and development activities including the development of a
Digital Preservation Repository (DPR) and a Web Archiving Service (WAS)
that will enable libraries to continue their historic collection building roles in digital environment. This session will convey the
current status, scope and future directions for these two digital preservation services.
Digital Preservation Repository
Long-term stewardship of digital collections requires a data management
program that provides secure storage, monitoring of object integrity,
physical security, access control, and format migration strategies. The
Digital Preservation Repository serves the stewardship mission of the UC
libraries by providing a single shared solution for the preservation, management, and controlled dissemination of digital collections that
support research, teaching, and learning. The repository provides a set
of self-service interfaces that the libraries use to deposit and manage
digital objects, relieving individual libraries of the burden of
creating and maintaining custom digital repositories.
Web Archiving Service
The Digital Preservation Repository is currently being extended to
provide the Web Archiving Service, which enables users to capture,
preserve and analyze web content. The fragility of web publications is
well-documented; studies indicate that the average web page has a
half-life of 44 days. This is leading to a growing crisis in scholarly
publishing and in librarianship, as cited references often cannot be
verified and the archivist's ability to collect publications is
challenged. New tools are needed for libraries and universities to
support scholarly research.
The Web Archiving Service allows users to capture web content, either
selectively or on a broad scale. In addition to addressing the problems
above, these tools can open new avenues for data analysis and can
potentially offer researchers a new view of public discourse. |
| Virtually There: security, servers and desktop systems |
Academic Research Computing & Analysis Managed Infrastructure Services
Michael Williams, UCSF |
As part of the Advanced Research Computing and Analysis Managed Infrastructure Services (ARCAMIS), the Immune Tolerance Network at UCSF
has leveraged Tier 1 networks and data center facilities, data
consolidation to a SAN, and server virtualization to achieve a
responsive, reliable, secure, centralized and scalable network and
systems architecture; respecting confidentiality without any loss of
data in the event of a major disaster.
Virtualization of servers has allowed us to provision and support
hundreds of servers at a ratio of 25 guests to one physical host. Using
a nationally consistent operating model augmented by IP remote
management technologies, server consolidation and virtualization, and
SAN storage; ARCAMIS enables us to meet the research computing demands
of the organization. We also provide real-time server backups (no
backup window) and hourly disaster recovery snapshots to (DR) sites for
business continuance in hours in the event of a disaster. |
Virtual Servers are good, but Virtual Applications are even better!
Rick Nornholm, UCR |
This presentation introduces an innovative model developed at UCR for PC and desktop management using application virtualization. It is possible for one support person to provide excellent desktop support to 800 users using this model. The solution set consists of both network and PC clients, terminal servers, domain authentication, and application virtualization technology. Our users are "locked down" and managed, but are free to have their desktop environment the way they want. |
Virtual Slugs, the road to UCSC's Server Virtualization
Dave Klein, UCSC
Shawn Duncan, UCSC |
An outline of the UCSC Server Virtualzation initiative, from inception
to incarnation and all the bumps along the way.
--Motivations for server Virtualization.
--Elements to consider
* Perception management.
* Organization's boundaries (org chart, who reports to whom)
* Existing physical server SLA's.
* The project to service transition.
--Team skillsets for most reliable service possible.
* PM (leader)
* Networking
* Security.
* SysAdmin (Linux / Win)
* SAN admin
--Phases:
* Project blessed
* Dell / EMC POC.
* Purchased POC infra.
* Training.
* Design tuning.
* Early adopters.
* Capacity plan.
* Procurement of hardware.
* "jump start"
* 2.5 to 3.0.1 migration.
* service definition
* service offered
--Next Steps:
* monitoring.
* more reliable capacity planing.
* maturation of backup infrastructure.
* expansion!!! |
| IT Client Support—CRM |
Desktop Computer Management On a Budget
Paul Sosbee, UCSC |
You have lots of computers to support, you don’t have enough staff, and people are complaining, what do you do?
In this presentation I will discuss some of the tactics we used to run an Academic Division on a shoestring. We will look at imaging, deployment, purchasing, asset management, software licensing. I will share some of the thinking we used to come up with our specific solutions and show you some real world examples.
We will also discuss the use of a common hardware standard, and show you some of our work with Boot Camp and Parallels to deploy windows on Apple hardware. |
Information Technology at UC Berkeley: The First-Year Student Experience
Christine Blaine, UCB
Debra Goldentyer, UCB
Maggie Lazar, UCB
Cynthia Kane, UCB
Jonathan Wills, UCB |
Incoming students rely heavily on information technology (IT) in their daily lives; and, the ways students use technology are diverse and ever-changing. Whether referring to a course web site, managing financial aid online, or instant messaging friends, students use IT as a tool to help them accomplish their goals more easily. Technology helps them learn, interact, and simply enjoy themselves. As a provider of IT solutions, the university must continually respond to the changing expectations of our students. Given limited resources, solutions must be cost-effective and flexible. They must be designed with student needs in mind and with the recognition that those needs will continue to change.
This presentation is based on a study of the IT needs of today’s incoming Berkeley students. This report identifies the most prevalent trends and needs of students; identifies where on the continuum of satisfaction the university’s current portfolio of technical solutions meets their needs; prioritizes which areas of technical enhancement the campus should be focusing on to achieve an environment that students will embrace and use to stay connected with the university from prospect to alumni; and recommends mechanisms to continue to gather student IT trends into future years. |
Peering Through the Mists of Windows Vista
Bob Hudack, UCI |
Come join a group discussion regarding the Windows Vista. Issues include:
* Software & hardware incompatibilities
* Licensing and VLK distribution
* Affording the hardware
* Supporting users off-campus vs. on-campus
* Maintaining balance amidst the advertising media blitz |
Selecting a Trouble Ticket System
Sarkis Daglian, UCI |
In 2006, UCI’s Network and Academic Computing Services evaluated
current trouble ticket systems, and ultimately chose to purchase
and deploy Footprints by Numara Software. We will present our
process of selection, technical details of our implementation, and
our first six months experience in using this system to manage
requests for support and the metrics (reports) we are now able to
generate. |
| IT Organizational Structure |
DLs, LITS and Global Desktop - Managing Client Relations @ UC Santa Cruz
Peter McMillan, UCSC |
UCSC's IT service delivery model relies upon new roles and responsibilities. In this presentation, we'll define and review the roles of the Divisional Liaison, Local IT Specialists (LITS) and global desktop support and talk about how they interact in supporting a diverse population. |
"Engineering the Priorities Train: Harnessing the Power of IT Governance to Move an Organization"
David Turner, UCSC
AND
How do I work with you? - The Customer Request for Support Project (CRSP)
Peter McMillan, UCSC
|
In UCSC's transformation to a new IT organization, some core processes
lost clarity. From the top-down perspective, it was the question of how
to tie together campus-wide IT needs through strategic planning,
governance, assessment and budget allocations to create informed
decisioning. From the outside-in perspective, it was the question of how
our customers interact with the new organization to get their work done.
This combined presentation reviews how ITS designed new global processes
to meet these needs.
The first part will focus on a service-based
approach to strategic planning, rolling out shared goals, and allocating
budget requests based on priority alignment. The second part will
describe the C.R.S.P. model, which funnels and distributes work requests
from our customers. Along the way, we came to understand with better
clarity the role of the Divisional Liaison, incident management, work
orders, and change of service requests. |
"Less Seamful" Services: Working to become more collaborative and effective across Central and Distributed IT
Tom Holub, UCB |
Large public universities have a mix of centralized and decentralized IT functions. An ongoing challenge is to improve the integration of the functions to make it easier for users and IT folks to understand. This talk will focus on the results of interviews at several universities on mechanisms and strategies for improving communication and collaboration. |
ITIL: Implementation Case Studies at UCSC
Linda Rosewood, UCSC
Janine Roeth, UCSC
Ken Garges, UCSC
|
UCSC's IT division is in year three of a consolidation into
a single division. Using the ITIL framework, we have implemented Change
Management, Incident Management, and Service Level Management. This
presentation demonstrates in practical terms how the ITIL framework
accelerates process development and improves IT services to the University. |
From Systems to Services: IST's Reorganization at
UC Berkeley
Shel Waggener, UCB |
UC Berkeley's Information Services and Technology (IST) entered into a
major reorganization in early 2006 which will last through the end of
2007. This presentation will describe the purposes for and the planning
that went into the reorganization, the new organizational structure,
accomplishments over the last year, lessons learned, and what the future
looks like for IT on the Berkeley campus. |
What’s the L in DL? The Role of the Divisional Liaison in UCSC IT Consolidation
William Hyder, UCSC |
IT organizational structures oscillate between centralized and decentralized models. The UCSC restructuring effort is neither, hence the term consolidation. What distinguishes our efforts from a pure centralized model? The divisional liaison does. The divisional liaison is a new role critical to maintaining the local voice in a centralized IT organization. The presentation describes the role of the liaison in UCSC’s Information Technology Services organization, outlines the characteristics of a successful liaison, and assesses what we have learned to date. |
ITS Transformation - Lessons Learned
Mark Cianca, UCSC
Ann Berry-Kline, UCSC |
It’s been 4 years since UCSC started the IT Transformation and now the Program is ready to close. Did we achieve the original charter? What happened that we didn’t expect? What did we learn? What would we do differently? This presentation will cover these questions, a sneak peak at the future, and we’ll explore some of your questions. |
| Security: Best Practice, Tools, Progress and Policy |
Credential Stealing Attacks – A case study of a recent major international incident
Jim Mellander, LBL |
In recent years, a significant new threat (Stolen Credentials) has
emerged that has required the development of new detection, forensic,
and remediation techniques, as well as requiring changes in threat
assessment. This attack is especially difficult to combat with
conventional methods, as attackers use valid credentials from known
systems to compromise additional systems. LBL is a pioneer in the study
of this new threat and will present actual case studies of international
proportions covering detection, forensics, response, mitigation, lessons
learned, and law enforcement involvement. |
Defending Your Network
Adam Getchell, UCD |
Discussion of OpenBSD and its uses in defending networks, including firewalling, network analysis, honeypots, IDS and tarpits. An overview of the previous version, in lab format, for the 2005 IT Security Symposium at UC Davis can be found here. |
Intranet intrusion detection strategies in LBL’s open collaborative network
Jay Krous, LBL |
In addition to traditional DMZ monitoring, the LBNL campus has implemented
a variety of systems to monitor and detect intrusions that are not easily
visible to DMZ monitors because they occur from within our intranet or
are effectively opaque to DMZ monitors, such as illegitimate activity over
encrypted SSH connections. These systems are built upon and leverage
of variety of systems and technologies including Bro, Netflow, syslog,
DHCP and others. Taken together, this collection of fairly common practices
and technologies has proven to be a powerful and effective countermeasure
to the increasing threat of attacks that are not subject to DMZ- based analysis.
This presentation will illustrate how these individual components add up
to operational capability that is greater than the sum of the parts. |
NIST It By That Much: Using and Ignoring NIST Standards in the Research and Education Space
Adam Stone, UCSF
Stephen Lau, UCSF |
The NIST models for security planning have value for the University
environment, but they are sometimes confusingly written and difficult to
apply. This presentation will focus on getting the useful concepts out
of the NIST models and applying them in concert with University policy. |
Providing more than just an Antivirus Client - Managed Sophos
Sean Schluntz, UCSF
Rick Stirrat, UCSF |
Sophos Antivirus, used by many UC Campuses, does not lend
itself towards providing feedback to individual teams or
departments. As a corporate enterprise product it is more
geared towards a centralized IT organization. UCSF has built
around the Sophos limitation and can now offer groups
information on the status of their Sophos protected systems. |
Restarting Berkeley
Tessa Michaels, UCB
Sarah Nathe, UCB
|
You have your business continuity plan for the large, central campus applications, but what about those local/departmental processes and systems, that are also crucial to the resumption of teaching, research, and public service following any interruption? Restarting Berkeley is a web-based tool for business continuity planning designed specifically for higher education and funded by a FEMA grant. Its intuitive interface guides users through a “fill-in-the-blanks” process that removes the mystery from this type of planning. The intended users of Restarting Berkeley are all the sub-units of the campus of all sizes and all types (instructional, research, service, and administrative-support units). From September 2006 to May 2007, 65 campus departments have begun continuity plans using the tool. |
The Bro Network Intrusion Detection System: Concepts, Deployments, and Recent Advancements
Brian Tierney, LBL |
Bro is an extremely powerful, though not terribly well known, open source
network intrusion detection system and network traffic analyzer that is
currently in use in at least four UC campuses. It has been a cornerstone
of cyber security operations at the LBNL campus for years and is credited
with countless attack detections and preventions, many of which would
likely have gone undetected by more popular intrusion detection systems.
This technical presentation will briefly describe Bro architecture and
operation, and then focus on recent technical advancements and new
deployments, including dynamic protocol detection and the Bro cluster. |
The UCLA Breach: What Happened? How did we handle it? How are we making sure it doesn't happen again!
Jackie Reynolds, UCLA |
As a coordinator for the UCLA security breach, I will present the process of discovering the breach, planning our response, handling the calls, and creating an all-AIS project geared to ensure that every person in AIS is committed to making AIS stronger and more secure than ever..... "Never Again!" |
Y 1t d03$n't m4tt3r 1f U R l33t 0r 4 N00b. Demystifying computer security
Stephen Lau, UCSC |
Buffer overflows, polymorphic viruses, kernel shims, darknets.
Computer security is laden with buzzwords and terms that
unfortunately perpetuates the myth of a hostile Matrix-like techno
landscape. This presentation will cover current computer security
topics and techniques to demystify computer security and enable
CSC's and users to detect, identify, and defend against attacks. |
| Creative Solutions |
"Where is my server?" How a GIS helps us find things in a very heterogeneous, i.e., confusing, Data Center
Allen Schiano, UCI
Tony Soeller, UCI
CANCELED |
We describe how we are making use of an Internet-based Geographical
Information System (GIS) to help manage a very complex Data Center
environment of computers, networks, power, co-located systems, and a multitude of system administrators and owners. We show how such a
system can be used to track a bewildering amount of complex
information with end-users self-supplying information through a web
site to keep the data up to date. We will show a real-time
demonstration of the system highlighting typical data searches that
end-users (sys admins, system owners, Facility managers, engineers,
etc.) are making of the system. As such, our presentation will
showcase how GIS can be used in a variety of campus environments
(campus labs, network geography, etc.) where similar management
issues can occur. |
Software Licensing "Gotchas"
Thomas J. Trappler, UCLA
David Willson, UCB
Mike Stark, UCSD
Stephen Benedict , UCOP |
From software grant clauses (where you only get what is written), to tax issues (where tangibility and support count), to the issues of acceptance, maintenance, installation and distribution; software licensing is complex and the vendors often have the upper hand. Learn about the "gotchas" to look for in software license agreements and discover some "magic words" you can use in negotiations, contracts and even PO's. |
Technologies that power the Calisphere web site
Brian Tingle, UCOP |
Calisphere is a web site which organizes primary
source materials from the Online Archive of
California according to California Content
Standards for K-12 education. This presentation will cover the major
technologies used to
produce the site: including XTF for XSLT and
searching and The METS XML Schema |
Developing and Publishing an IT Service Catalog
Aaron Melgares, UCSC |
UCSC-ITS has adopted service management principles, which includes publishing our IT services in an online service catalog. We will review why a service catalog is useful, how UCSC published an IT service catalog, and our future plans and directions for evolving the catalog |
Plone - A Content Management System
Mike Takahashi, UCLA |
Plone is an Open Source Content Management System that has been gaining momentum and adoption across UC campuses. It presents an ideal solution among many things because of its flexibility, usability, adherence to
strict standards such as Section 508, XHTML, CSS, and support across
multiple platforms. A demo and details of UCLA's use on campus will be
given. |
Ruby on Rails: Ready for Prime Time?
Charlie Turner, UCD |
Ruby was identified by Tim O'Reilly as the fastest growing programming
language in 2006. Ruby on Rails, an open source web application framework,
claims to make it easier to develop, deploy, and maintain web applications.
Programmers at UC Davis Mediaworks decided to test these claims. We took an
existing grant submission and management application and implemented it from
scratch using Ruby on Rails. The application required integration with
Davis' LDAP and single sign-on authentication services, Apache, and email;
it has been hosted on Windows XP, Mac OS X, and Linux servers. This
presentation will briefly describe and demonstrate the grant application,
identify the areas where Ruby on Rails has shined, as well as those areas
that were more problematic. We will also attempt to generalize our
experiences so that others can choose wisely regarding their own use of Ruby
on Rails. |
Server-side Email Filtering, Strategies and Techniques
Jon Kuroda, UCB |
To cope with growing numbers of legacy mail servers, small budgets,
short deadlines, and policy requiring anti-virus measures for mail
servers, we examined a few different mail filtering strategies. We
will share our methods and the experiences gained in their development.
This talk is aimed at systems and mail administrators, so some familiarity
with SMTP, MTAs, DNS, and related subjects may be assumed |
Systemwide IT Directions: Business & Administrative Systems
David Walker, UCOP |
After an 18-month systemwide planning process, the UC Information
Technology Guidance Committee (ITGC) will produce a set of
recommendations to guide investments in IT and the academic
information environment. People involved in the planning process will
describe the recommendations being made for Business & Administrative Systems and lead a discussion about what this all means for IT at UC. |
The UC Berkeley Calendar Network: Development of a Campuswide Event Calendar
Sara Leavitt, UCB
Allison Bloodworth, UCB |
The University of California, Berkeley has some 70 online event calendars and until recently, no way of sharing information between them. Now, Berkeley has launched a network of calendars that allow campus units to customize their calendar's content, look and feel, and to share event information with other campus calendars. |
Why your project sponsors know too much, and what to do about it: Selling and Performing User Needs Assessment
Ian Crew, UCB
Daphne Ogle, UCB
Allison Bloodworth, UCB |
One challenge for the designer or developer of a new or upgraded service is convincing project sponsors that talking to real end users of the service is critical to developing a good design. Sponsors can often be quite resistant to this idea--because they know so much about the existing solution or the domain, it's easy for them to convince themselves that they can adequately speak for their users and that talking to real users is a waste of time. After all, they're often "users too." This talk will suggest ways to convince the sponsors to allow you, as the designer or developer of a service, access to the users, several techniques you can use to get good data from those users, and an overview of different ways to use the user data once you've gathered it, including presenting it to your sponsors. |
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